Terms

Terms of sale.

These terms apply when you buy an EdenLens Pro Review or EdenLens Launch. They were last revised on 23 September 2026. The version in force on the day you order is the one that applies to your order, and a copy comes with your order confirmation.

Who you are buying from.

EdenLens is a trading name of Integrated Synergy Consulting Ltd, a company registered in England and Wales, company number 17010502. Registered office: Sleepy Meadow House, Cliburn, Penrith, CA10 3AL. Email: info@edenlens.com. The company is not registered for VAT.

What you are buying.

Service	Price	What you get	When
Pro Review	£495	The full forty-criterion review, checked by an analyst; a signed report; a call to walk through it; written answers to questions arising for thirty days	Signed report within 10 working days of intake being complete
EdenLens Launch	£149	Three dated reports over ninety days, each with the action list and acceptance tests	Week-one report within 5 working days of intake being complete, then re-checks at day 30 and day 90

Intake is complete when we have the website address, your answers to the short intake questions, and any tool access you have chosen to give. If you choose not to give tool access, every criterion is still worked: where a check depends on that access, the report gives the evidence it could see and the step that would make the check possible.

We do not promise rankings, citations, traffic or any other outcome in a search engine or AI assistant. Those are decided by other companies’ systems. We promise the work described, done with reasonable care and skill.

Price and payment.

• Prices are in pounds sterling. No VAT is charged, because the company is not registered for VAT. The price shown is the price you pay.
• Payment is by bank transfer in pounds, through a Wise payment link, or from a Wise account. The payee is Integrated Synergy Consulting Ltd. Card payment is not offered yet.
• You pay the whole price when you order. There is no retainer, subscription or renewal.
• An invoice is emailed to you when your payment arrives.

How an order works.

1. On the order page you tell us the website and when you want work to start, and you pay.
2. We confirm the order by email within one working day of your payment arriving. The confirmation includes these terms and, if you asked us to start straight away, a record of that request. The contract starts when we send the confirmation.
3. We send the intake questions. The delivery time runs from the day intake is complete. While we are waiting on something from you, the clock pauses, and we tell you when it does.
4. If we cannot start within five working days of your payment, the confirmation says so, and you choose between a later start date and a full refund.

Pro Review: the baseline record.

When a Pro Review starts, we capture a dated baseline of your website against all forty criteria, with the evidence behind each reading. The report is built from it.

If you ask for a refund after work has started, or tell us the work was not done with reasonable care and skill, we check the site again in the same way and compare it with the baseline. The comparison shows what the review found, what was delivered, and which of the recommended repairs have since been made. We use it as the record of the work supplied when we decide the claim, and we send you a copy.

Neither record contains a score. Each criterion is read on its own, as in every EdenLens review. The comparison is evidence; it does not change the rights set out below.

Your right to cancel if you are a consumer.

You are a consumer if you are buying as an individual, wholly or mainly for purposes outside your trade, business, craft or profession. A sole trader or a company buying for its business is not a consumer; the next section applies instead.

You can cancel within 14 days of the day we confirm your order, without giving a reason. To cancel, email info@edenlens.com or use the cancellation form below. It is enough to send your message before the 14 days end.

If you cancel before any work has started, we refund everything you paid.

Work starts within those 14 days only if you ask for it, on the order page or in writing. If you ask us to start and then cancel, you pay for the work done up to the day you tell us, in proportion to the whole service, and we refund the rest. The stages we use are set out below. A stage counts once it has started, and we tell you which stages were reached and how the amount was worked out.

If you asked us to start and the whole service is completed within the 14 days, you can no longer cancel it. The order page asks you to confirm that you understand this before we begin.

Refunds go back to the account you paid from, within 14 days of the day you tell us you are cancelling.

Service	Stage	Share of the price
Pro Review	Intake and evidence capture	25% (£123.75)
	Analyst verification of the findings	50% (£247.50)
	Signed report and walkthrough call	25% (£123.75)
Launch	Week-one review and action list	80% (£119.20)
	Day-30 re-check	10% (£14.90)
	Day-90 re-check and written position	10% (£14.90)

Cancelling if you are buying for a business.

The 14-day cancellation right is a consumer right and does not apply to business buyers. If you are buying for a business, you can cancel for a full refund at any time before intake starts. Once intake has started, the price is not refunded, except as set out under “After delivery” below. You can also ask us to move the start date before intake begins.

After delivery.

Once a report has been delivered, its share of the price is not refunded. If a report contains a factual error, tell us and we will correct and reissue it free of charge. If the work was not done with reasonable care and skill, we will put it right, and if that is not possible we will refund some or all of the price. If you are a consumer you also have rights under the Consumer Rights Act 2015, and nothing in these terms affects them.

What we need from you.

Accurate answers to the intake questions, and replies within a reasonable time. Any access you give to Google Search Console or Bing Webmaster Tools is granted by you, inside those tools, to a named account, and you can withdraw it at any time. We never ask for a password.

Your report.

The report is yours to use in your business and to share with anyone working on your website or listings. The method, the criteria and the report format remain ours.

Liability.

If you are buying for a business, our total liability to you for an order is limited to the price you paid for it, and we are not liable for loss of profit, revenue or business opportunity. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Your information.

What we keep when you buy, why, and for how long, is set out on the privacy page.

Complaints and law.

If something is wrong, email info@edenlens.com. We reply within five working days. These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Cancellation form.

You do not have to use this form. An email saying that you want to cancel is enough.

Email a cancellation